Refund Policy

This Refund Policy (“Policy”) outlines the terms and conditions for requesting a refund of the sign-up fee associated with the Referral Agreement executed with Dwelio Homes. This Policy is effective for 4 Months From the day Agent/Broker  signs the referral agreement  for (Standard Plan) &  (Premium Plan). If No Viable Connected referral is provided from the date of Onboarding.

Eligibility for Refunds:

•  The lead has a clear intention to buy or sell real estate.
•  The lead is exclusive to the agent/broker (not distributed to others).
•  The lead is not currently under contract with another licensed realtor.
•  The lead is located within the designated service area or territory as agreed upon in the agent’s onboarding.

Eligibility for Lead Replacement or Denial of the lead

1. If a lead upon contact is not looking to buy or sell.
2. If a lead is not exclusive or already under contract with any other agent/broker.
3. If a lead is not responding your calls/texts despite multiple attempts.
4. If a lead is not within your designated territory. (30-50 miles) according to choice of agent
5. If a lead is already your existing client.

Refund Scenario’s

1. Scenario: If Dwelio Homes fails to provide the leads as specified, the agent/broker must send a reminder to Dwelio Homes requesting the leads. If Dwelio Homes does not deliver the leads within one month of the reminder, the agent/broker may submit a claim for a refund.

2. Scenario: In cases where issues such as non-exclusivity, lead reluctance, pre-existing contracts, or leads outside the preferred location arise, the agent/broker must promptly report the issue to Dwelio Homes, including supporting evidence, and request a replacement of the leads. If Dwelio Homes does not provide a replacement within one month of the report, the agent/broker may then submit a claim for a refund of the sign-up fee.

Refund Procedure

If you wish to request a refund, please be aware of the following procedures:

1. Request Submission: Submit your refund request to our customer support team at info@dwelio.org.
2. Cancellation Form: The Team will send a Cancellation form. Once that is filled we will start the process for the refund.
3. Processing Time: Once your refund request is received and verified, it will be processed within 30 to 60 days. Please allow this timeframe for the completion of your refund.
4. Refund Method: Refunds will be returned to the original payment method used for the transaction and will be deposited directly into your bank account.
5. Confirmation: To keep you informed, we will send email confirmations, including screenshots of the processed transaction, to your registered email address at info@dwelio.org.

Timely Reporting

The agent/broker must report any concerns related to lead replacement to Dwelio Homes within 48 hours of accepting the referral. Failure to report within this timeframe will result in the leads being considered satisfactory and ineligible for replacement or refund.

This Policy is effective as of the date mentioned above and supersedes all previous versions. By accepting the Referral Agreement with Dwelio Homes, you agree to the terms of this Policy.

For any inquiries or to request a refund, please contact our customer support team at info@dwelio.org

Thank you for your partnership with Dwelio Homes.